NameCheap to Use Twitter for Basic Support and Customer Feedback
NameCheap,
an ICANN Accredited Domain Registrar will be using Twitter, a popular
web2.0 micro blogging/social media tool, for low level customer support
and feedback.
Los Angeles, CA (PRWEB) -- NameCheap, a leader in domain registration and web hosting services, is launching its presence on the micro-blogging service Twitter by giving away $17,000 worth of domain names in the "NameCheap Twitter Trivia Challenge". NameCheap currently has several representatives monitoring the service, and plan to add more should the need require arise.
Namecheap - Domain Registration
In the "NameCheap Twitter Trivia Challenge", NameCheap asks a holiday
trivia question every hour on the hour until Christmas using its
Twitter feed. Other Twitter users can respond to the questions with the
answer. Three are chosen to win free domains each hour and the three
top trivia winners will win iPods. Thus far, NameCheap has amassed over
3300 Twitter followers participating.
"The contest is fun, but we intend to use tools like Twitter and
Facebook to interact more directly with our customers. Our development
staff is evaluating the Twitter API now to determine how we can use it
to better keep our customers informed as well as get their valuable
feedback for our service," said Rick Kirkendall, NameCheap's CEO.
Twitter allows people to interchange instant messages of 140
characters or less to all or just one of the people who subscribe to
their message feed. NameCheap plans to use the service to post hosting
updates, provides basic support functions, announcing new services, as
well as giving coupons and great offers through it's Twitter account.
Customers can also ask basic questions about NameCheap's service simply
by sending out a Twitter message at NameCheap's attention.
NameCheap is available on Twitter at http://twitter.com/namecheap.
NameCheap is an ICANN accredited domain registrar
founded in 2000 by Richard Kirkendall in Los Angeles, California.
Millions of domains are registered at the site each year, making it one
of the top five domain registers in the world. Each NameCheap domain
and transfer comes with a free Comodo InstantSSL as well as free
WhoIsGuard protection. Customer support is available via LiveChat,
Twitter, or 24/7 via the NameCheap HelpDesk.
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