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Customer Service Summit West 2018

Incite Group (Incite Group) - 07 June 2018

Customer Service Summit West

Date: 07-08 June 2018
Location: Hilton San Diego Mission Valley, San Diego, US

Customer Service Summit West 2018 banner 250x250The Customer Service Summit West (June 7-8, San Diego); brings together an unrivalled list of senior leaders from the world’s biggest brands, purpose-built to guide you seamlessly into the future of customer success, social care, and multichannel customer service.

Join 150+ customer leaders and 25+ expert speakers - all working in-house at globally recognizable brands - and hear the latest ground-breaking insights on topics such as: scalability, personalization, self-service, customer-centric transformation and much more!

Hear from leaders at Mastercard, Airbnb, Delta, Hilton, T-Mobile, Microsoft, Western Digital, Wells Fargo, Citi, Home Depot, Intuit, Symantec, Comcast, Facebook and gain actionable insight into 2018’s biggest challenges and opportunities:

  • Effortless Resolution: Boost satisfaction by achieving effortless in channel resolution - fully embed social, community, chat and messenger into your contact center operations
  • Personalization at Scale: Befriend your customer with a bespoke experience – Desilo your data and equip your agents with the knowledge and context to understand every customer
  • Proactive Support: Solve issues before they become complaints – Nurture and inform a self-servicing online community to reduce incoming volumes and create brand advocates
  • Future Technologies: AI, Bots and messenger are revolutionizing support, but you still need to navigate a minefield of implementation issues. Hear real-world examples from brand leaders

Keep up-to-date on Facebook, hashtag #incitesummit, LinkedIn, Twitter @Incite_Group and the Incite Group website.

For general conference enquiries:

Josh Gordon
Senior Project Director
Incite Group
UK: 44 (0) 207 422 4348

For sponsorship & partnership enquiries:
Andy Bold
Sales Director
Incite Group
US: 1 800 814 3459 ex.7572
UK: +44 (0) 207 375 7572

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