Social Media Portal

Customer Service & Experience Summit Europe

Date: 18-19 September 2018
Location: Grange Tower Bridge Hotel, London, UK

The Customer Service Summit is a by brands for brands meeting focused on bringing together an unrivalled list of in-house customer service leaders across Europe. You will learn how to advance customer support through AI, self-service, social customer care, multichannel integration, automation, empowered agents and more.

Topics include:

• Customer Experience: Align support across your departments, streamline service and create a customer centric organisation
• New technologies and changes: How AI, Chatbots can impact self-learning, response times and efficiencies
• Talent, Development and Training: Ensure your team is equipped with the right resources, skills and motivation to provide first contact resolutions
• Social Customer Care: The rise of messenger, next generations channels and advancing your social support offering
• Self-Serve: Provide a self-serve experience to reduce costs, empower customers and improve feedback

Find out more at the website.

Why Attend?

• Pan-European Networking: Join executives from multiple European brands for deeper insights, benchmarking and learnings.
• Customer Service & Experience Focused: Tired of conferences focusing on marketing customer experience and sales? This meeting is dedicated to customer support leaders who are looking to advance their customers experience through better service.
• Practical, Real-world case studies from proven brand leaders: We know you're here to learn. So, we deliver case studies filled with next steps and 'how tos' from major brand
• Network with senior customer service executives from huge brands: Attendees who have joined our conferences include executives from Hilton, Estee Lauder, McDonalds, Nestle, Comcast, Google and more. Over 70% of our attendees are guaranteed to work at 'end user' major brands. And over 60% of them are Directors, or more senior.
• An agenda focused on the future of your discipline: Rooted in six-years of experience, this conference nevertheless constantly looks forward. This year, we'll take social media customer service delivery as a baseline, not a goal. What's next on the horizon?

Receive your discount Using code SMP200 to save £200
 
Contact
Keep up-to-date on Facebook, Incite Group, LinkedIn and Twitter @Incite_Group and hashtag #InciteCS

Hayley Dunn, Head of Strategy
Incite Group
US: 1 800 814 3459 ex.7236
UK: +44 (0) 207 375 7236
Email: hayley@incite-group.com