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Customer Service & Experience Summit Europe 2019

The Incite Group - 18 September 2019

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Customer Service & Experience Summit Europe

Date: 18-19 September 2018
Location: London, United Kingdom (UK)

The Customer Service Summit Europe is a by brands for brands meeting focused on bringing together an unrivalled list of in-house customer service leaders across Europe. You will learn how to advance customer support through AI, self-service, social customer care, multichannel integration, automation, empowered agents and more.

Topics include:

  • Customer Experience: Align support across your departments, streamline service and create a customer centric organisation
  • New technologies and changes: How AI, Chatbots can impact self-learning, response times and efficiencies
  • Talent, Development and Training: Ensure your team is equipped with the right resources, skills and motivation to provide first contact resolutions
  • Social Customer Care: The rise of messenger, next generations channels and advancing your social support offering
  • Self-Serve: Provide a self-serve experience to reduce costs, empower customers and improve feedback

Find out more at the website

Secure #SMPDiscounts exclusives by using code 5050SMP100 when registering for Customer Service & Experience Summit Europe 2019.

Keep up-to-date on via Facebook, LinkedIn, the Incite Group website, Twitter @Incite_Group.

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