BT and Unisys Dial Up Jaspersoft to Support 8 Million Voicemail Customers
Jaspersoft reduces time for voicemail problem resolution and other telecommunications inquiries from days to minutes
PARIS/PRNewswire/ -- OPEN WORLD FORUM -- Jaspersoft,
provider of the world's most widely used business intelligence (BI)
software, today announced that BT and Unisys have implemented the
Jaspersoft Business Intelligence Suite to support their Statistical
Data Warehouse (SDW) for improving customer service for voicemail
subscribers.
The SDW, which was built using Jaspersoft and is today deployed in
support of more than 8 million customers, reduces the time required to
research and respond to issues and decreases costs associated with ad
hoc information requests. Since the initial implementation of the SDW
for voicemail, BT has expanded its deployment to include analytics for
the BT Text and Managed SMS services. This expanded deployment has
yielded the significant benefits of providing a "one stop shop" for
messaging analytics and has simplified the provision of this
information within BT.
BT is one of the world's leading providers of communications
solutions and services operating in more than 170 countries. Unisys, a
longtime Jaspersoft partner and a worldwide IT consulting and services
company, manages BT's voicemail services (1571), including technology
functions and business processes.
"BT's implementation of Jaspersoft is representative of leading
companies around the world that are adopting open source software to
meet their business and technology needs," said Brian Gentile, CEO of
Jaspersoft. "Jaspersoft's open source business model and feature-rich
software suite provides a useful combination for smart companies
looking for a competitive edge."
BT and Unisys chose Jaspersoft for voicemail support because of its
modular design, which drastically reduces maintenance and support
issues and translates into lower costs. The customization capabilities
of Jaspersoft also allow BT and Unisys to improve capacity planning
with specific BI functionality that eliminate the need to retrieve and
analyze reports for weeks and even months.
"Thanks to Jaspersoft, we're better able to track customer problems
and inquiries, which helps us improve customer satisfaction and can
lead to new revenues. For example, we can now help heavy users and
upgrade them to services that better suit their needs," said Andre
Gayle, Messaging Common Capability Service Designer for BT.
"Jaspersoft's tools allows us to focus on work that makes a
difference for BT customers. By using the leading open source BI
vendor's software and support, we know we can be confident in the
accuracy of the data, and the clean user interface allows us to focus
on data that informs our customer support," said John Sweet-Escott,
Unisys Project Director.
For the complete story on how Jaspersoft is helping BT leverage the
SDW for better customer service and lower costs, please find our case
study here: http://bit.ly/1H8AZ6.
About Jaspersoft Corporation
Jaspersoft's open source business intelligence suite is the world's
most widely used BI software, with more than 9 million product
downloads worldwide and more than 11,000 commercial customers in 96
countries. The company's Jaspersoft Business Intelligence Suite
provides a web-based, open and modular approach to the evolving
business intelligence needs of the enterprise. Jaspersoft's software is
rapidly updated by a community of more than 100,000 registered members
working on more than 350 projects, which represents the world's largest
business intelligence community. More information is available at
www.jaspersoft.com and www.jasperforge.org.
Media Contact
United Kingdom
Martha de Monclin
Page One PR for Jaspersoft
Martha@pageonepr.com
United States
Jennifer Cloer
Page One PR for Jaspersoft
Jennifer@pageonepr.com
+1-503-746-7577
Source: Jaspersoft
CONTACT: United Kingdom, Martha de Monclin, Martha@pageonepr.com, or
United States, Jennifer Cloer, +1-503-746-7577, Jennifer@pageonepr.com, both
of Page One PR for Jaspersoft
Web Site:
http://www.jaspersoft.com/
http://www.jasperforge.org/
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