The Global Customer Experience Management(CEM) Summit
Aligning Strategy in the Age of Mobile, Social and Cloud
Join us at the
CEM Global Summit, brought to you by the team behind the world-leading Managed Services series. We will be driving 360° CEM, KSI and QOE best practice and addressing not only ?why? CEM strategies should be formed but ?how? they can be successfully implemented. Key topics include:
- Identify how quality of service (QoS) is integral to the customer experience
- Assess how to drill down to actionable data: whether NPS or CES, what are the most appropriate data analytics tools for your CEM strategy?
- Understand how real-time software can benefit back-end and front-end operations, from transparent OSS/BSS operations to a proactive social media presence
- Identify the necessary shift from multi-channel to cross-channel delivery ? how to ensure consistency in the end-to-end customer experience
- Examine the growing role of self-care and the emergence of the autonomous customer
- Learn from best practice business models for organisational restructuring around CEM strategy
- How to exceed customer expectations through segmented, holistic loyalty schemes
Featuring lively debates and interactive interviews, CEM Global Summit will help you to cut through the blurb and discover the practical benefits and challenges behind implementing a tangible CEM strategy!
Click here to download the brochureFor a complimentary pass, click here and enter Priority Code: SMPContact:Twitter:
http://www.twitter.com/cemsummit @cemsummitTwitter hash tag for the event
#OvumCEM
Telephone: +44 (0)20 7017 5506
Email address: itmevents @ informa.com