Social CRM 2014 Conference Hong Kong

Date: 23?24 January 2014
Location: Regal Hongkong Hotel, Hong Kong

Sparking Conversations, Deepening Relationships

The worldwide explosion of social media usage has pressurised businesses to be where their customers are ? on social media sites. These non-commercial channels with pure social interactions encourage customers to share brand opinions with their trusted network of connections.

Companies wanting to capitalise on these social relationships that customers value need to actively monitor and engage in two-way communications in the social space in order to develop long-lasting customer relationships.
 
This interactive and dynamic two-day conference will equip you with a holistic skill-set to formulate sound social CRM strategies for your organisation. Learn how you can establish your social CRM roadmap, monitor online customer conversations and create user-centric experiences.

Hear industry professionals from Symantec, Lenovo, Sina Weibo, StarHub, SAP, SingPost & CSL Limited share how they glean customer insights and create dialogues that their customers will value. Master the art of using social CRM to build virtual communities, drive engagement and sales, generating maximum revenue for your business.

Contact:
For the full programme details, please visit the website.
To enquire, please call +65 6592 7355 or email elicia @ conferences.com.sg