Social Media Portal

The Customer Service Summit

Date: 16-17 November 2017
Location: Marriott Brooklyn Bridge, 333 Adams ST, Brooklyn, Ney York, 11201, USA       

    

Returning for a seventh year to New York in November 2017, The Customer Service Summit will again bring together an unrivalled list of major brand leaders to guide you into the future of customer care and social media customer service

• Be Integrated: Deliver unified and frictionless customer experiences through fully embedding social, web, chat and portal into your contact center operations
  
  
• Be Proactive: Make it easy for your customer - boost satisfaction whilst reducing call volume, through predictive and pre-emptive service
  
  
• Be Personalized: Equip your team with the context and customer profiles required to deliver bespoke and unforgettable service
  
  
• Be Customer-Centric: Plug into customer feedback and behaviors to look through the lens of your customer. Understand them, delight them, and retain them
  
  
• Be Scalable: Develop the business case to grow your support team, as well as the strategy to maintain consistency in the quality of your care

Receive your discount code with the Social Media Portal (SMP) using SMP200. Register at the Social Customer Service Summit website.



Contact
Keep up to date on Twitter using @Incite_Group.

For general conference enquiries
Aaron Jackson
Project Director
Incite Group
US: 1 800 814 3459 ex.7244
UK: +44 (0) 207 375 7244
Email aaron@incite-group.com

For sponsorship & partnership enquiries:
David Leslie-Clarke
Head of Sponsorship
Incite Group
US 1 800 814 3459 ex.7504
UK +44 (0) 207 375 7504
Email david@incite-group.com

Aisha Zeina
Business Development Manager
Incite Group
UK +44 (0) 207 422 4378
Email aisha@incite-group.com