Customer Experience Exchange BFSI
Date: 20-21 February, 2018
Location: Marriott, London Heathrow, London, UK
This Customer Experience Exchange BFSI (Banking, Financial Services and Insurance) is the UK's leading customer experience event exclusive for senior financial services executives.
Whether you're struggling with NPS scores, looking to restructure your CX strategy, personalising and humanising your digital CX or in need of employee engagement initiatives, the Customer Experience Exchange for financial services brings you case studies on digital and culture transformation from the industry's leaders.
The Exchange doesn't just show you what to do, but also how to do it. This year, we will be connecting the most senior executives within the financial services industry, as well as the most recommended solution providers such as in the CX space. Join us in February to gain insight into the most innovative and forward-thinking companies in FS and discover how to be a true leader in customer loyalty and retention.
In a hyper-competitive and evolving market that is seeing disruptors launch at a speed quicker than traditional banks can change, the Exchange is the hub for traditional, challenger and disruptor banks across the UK to unite and gain a competitive edge together.
Does it sound like this ticks all the boxes for your transformation project? Visit our website to find out how you can benchmark your CX strategy today!
Join CX leaders in BFSI to overcome the industry's most
difficult challenges including changing
regulation and compliance, increased disruption of digital-only banks and
insurers and many more!
Our expert speaker line-up includes AVIVA, Barclays, AXA UK and Ireland and Lloyds Banking Group,
who will all be sharing their customer stories with you, including their
successes and mistakes! What?s new for 2018 ?
- CX BFSI?s first ever streamed sessions: We
understand that everybody is at different stages with their CX strategies. The
streams give you a chance to choose the most relevant topics to you.
- Disruptor Panel: What can you learn from the
disruptor banks and are their challenges all that different to those
institutions in the traditional market?
With over six years of experience; the Customer Experience
Exchange BFSI is the invitation-only meeting that gives you the opportunity to
learn from leading companies on how to perform in a digital, data and
customer-centric world.
Download
the full agenda here.
Early bird rate is £999 (normal charge is £1,399)
Contact
Keep up-to-date on Twitter @CMExchange and hashtag #CXBFSI.
IQPC Exchange
Rachel Zieminski
+44(0)207 368 9733
exchangeinfo@iqpc.co.uk
Watch the Customer Experience Exchange for Financial Services highlight video to get a sense of what to expect.