Customer Service & Experience Summit Europe
Date: 18-19 September 2018
Location: London, United Kingdom (UK)
The Customer Service Summit Europe is a by brands for brands meeting focused on bringing together an unrivalled list of in-house customer service leaders across Europe. You will learn how to advance customer support through AI, self-service, social customer care, multichannel integration, automation, empowered agents and more.
Topics include:
- Customer Experience: Align support across your departments, streamline service and create a customer centric organisation
- New technologies and changes: How AI, Chatbots can impact self-learning, response times and efficiencies
- Talent, Development and Training: Ensure your team is equipped with the right resources, skills and motivation to provide first contact resolutions
- Social Customer Care: The rise of messenger, next generations channels and advancing your social support offering
- Self-Serve: Provide a self-serve experience to reduce costs, empower customers and improve feedback
Find out more at the website
http://events.incite-group.com/europecs/.
Secure #SMPDiscounts exclusives by using code 5050SMP100 when registering for Customer Service & Experience Summit Europe 2019.