Biz360 Launches New Community Portal to Share Best Practices in Social Media Monitoring

REDWOOD CITY, Calif.--(BUSINESS WIRE)--Biz360® Inc., the leading provider of social media monitoring and market intelligence solutions, launched a service portal for its Community Insights clients to access expert support and share best practices. Users of the social media measurement service will have immediate access to the Community Portal where they can search for answers, submit questions and ideas, or start discussions.

?We wanted to provide a place where clients can tap into the Biz360 team and global community, as well as collaborate with each other?

?We wanted to provide a place where clients can tap into the Biz360 team and global community, as well as collaborate with each other,? said CEO Brad Brodigan. ?One reason for our exceptional retention rate, according to our clients, is that we offer outstanding service and support and this offering is yet another value-add to our clients. Now that we have been in business for 10 years, we want to share our expertise and that of our clients through our new social CRM tool.?

The new Community Portal extends Biz360?s Client Support Center which has provided clients with phone and email support for years, by providing a direct online link to service representatives via a case management system. The content and community will be extremely collaborative providing all participants ways to share content, answer questions, rate answers and communicate with each other.

Community Insights customers can access a wealth of information in the new searchable knowledge base, which contains videos, demos, training, user guides, FAQs, social media best practices and other community content. ?A wealth of information is now only a click away. The portal makes it easier for self-service clients to get the support they need, and makes it more efficient for enterprise clients to keep their large user bases informed,? said Patrick Keegan, vice president of global services.

The Community Portal allows everyone at the company to participate and provides a more efficient way for virtual and cross-functional teams within the company to share knowledge with each other and with clients. ?We not only launched the portal with our clients but also launched it internally,? continued Keegan. ?I am pleased to see strong usage both externally and internally; so far our engineers and product experts have been the most active.?

About Biz360

The leader in social media intelligence, Biz360 provides the most comprehensive social media monitoring solution, from easy-to-use self-service to full-service capabilities, a global reach far beyond others, and the combination of traditional media analysis with today's fast-moving social media landscape. Using advanced data analytics, we aggregate and analyze vast amounts of news and social media data to yield ongoing, relevant metrics, which enable our clients to understand and engage their target audiences more effectively, respond to competitive threats, evaluate trends and improve the return on their marketing investments. Biz360's clients include Aetna, AstraZeneca and CA. Biz360 can be reached at 866.424.9360, www.biz360.com or http://twitter.com/biz360.