Federal Agencies Could Save Billions by Switching to the Cloud
RightNow ?Safe Switch? Helps Federal Government Meet Stringent
Certification and Accreditation to Move into
RightNow?s
Secure Cloud Today
WASHINGTON--(BUSINESS
WIRE)--Willard Hotel ? RightNow
(NASDAQ: RNOW), the leading provider of secure cloud solutions for
the
federal government, today announced that government agencies can
easily
meet stringent government certification and accreditations
(C&A)
standards, while saving billions by moving to a secure, government
only
cloud with RightNow?s Safe Switch program.
?Defense- and Government-Ready: RightNow is the only
vendor to launch a
defense and government-ready SaaS product set that adheres to the
stringent security and compliance requirements as set out by the
various
U.S. government regulating bodies.?
According to MeriTalk?s
2009 study DIY
Federal IT Bailout: Finding Funds, federal government
could save
an estimated $6.6 billion with the implementation of cloud
computing or
software-as-a-service. The recent Brookings Governance Study Saving
Money Through Cloud Computing also found that,
?agencies
generally saw between 25 and 50 percent savings in moving to the
cloud.
For the federal government as a whole, this translates into
billions in
cost savings.?
RightNow?s new Safe Switch program helps federal agencies
seamlessly
transition to RightNow?s Secure Government Cloud to improve
operational
efficiency, be C&A compliant, and reap the cost savings of
secure,
mission-critical cloud solutions? today. The program is based on
RightNow?s work with more than 170 government clients already
implemented in the cloud.
RightNow ?Safe Switch? Helps Agencies Transition to a Secure
Cloud
Today
RightNow?s Safe Switch program gives agencies what they need to
move to
the cloud immediately: it meets stringent security requirements,
provides high levels of application control, eliminates shelfware,
and
guarantees fast deployments and price matching.
RightNow Safe Switch packages RightNow?s secure government cloud
offering and innovative business engagement model for the Federal
Government to include:
A Secure Certified and Accredited Cloud on Day One , No
Extra
Charge? According to Federal CIO Vivek Kundra, ?Department of
State
spent $133 million amassing?security documentation for about 150
major
information technology systems.? RightNow?s Secure Government
Cloud
includes comprehensive C&A and is a dedicated U.S.
government-only cloud
that is:
-
US Federal security FISMA compliant
-
Staffed 7x24x365 by cleared personnel for security, operations,
and
customer care
-
A multi-tenant cloud environment that meets the NIST 800-53 FIPS
199
moderate requirements for agencies that require this higher
level of
C&A
-
Equipped, for federal agencies with complete NIST certification
and
accreditation (C&A) artifacts (Infrastructure SSP,
Applications SSP,
SAR, Risk Assessment Report and POA&M) DIACAP certified for
DoD
organizations that must run on the NIPRNET
-
SAS70 Type II, PCI, and HIPPA compliant
Safer Switching ? RightNow Safe Switch allows agencies to
take
the risk out of quickly moving to the cloud with:
-
Rapid Deployment at a Fixed Price? migrates existing
on-premise
applications to the RightNow Secure Government Cloud with an
average
?go live? of less than 90 days. RightNow will agree to
fixed-price
milestone based contracts and with no payment required until
each
milestone is met to the agency?s satisfaction.
-
Price Matching ? RightNow will match an agency?s existing
on-premise solution maintenance fees for the first year so
agencies
can switch to the cloud within their current budgets and realize
IT
infrastructure cost savings in year one. RightNow also provides
guaranteed pricing for the five years following.
Agency-Friendly Business Engagements ? RightNow Safe Switch
frees
agencies from the constraints of typical software agreements with:
-
Annual Usage Alignment Up or Down ? RightNow puts an end
to
shelfware, allowing agencies to rebalance usage up or down
annually to
meet their needs.
-
Annual Pools of Capacity ? RightNow provides agencies
with an
annual pool of usage over a 12-month period. This allows
agencies to
accommodate seasonality and fluctuations in their operations
without
having to pay extra for spikes.
-
Cash Service Level Credits / Performance-Based Contracts ?
If
RightNow falls short of the service levels guaranteed in a
client?s
customer care package, it will refund a percentage of the
client?s
subscription fees.
Cloud Deployment with Flexibility ? RightNow Safe Switch
provides
agencies with unprecedented deployment and operational
flexibility,
including:
-
No Forced Upgrades ? Unlike other cloud vendors,
RightNow?s
Secure Government Cloud is multi-tenant and multi-version, which
enables compliance with government upgrade requirements for
agencies
to upgrade on their own schedule, not on the vendor?s.
Comments on RightNow Safe Switch
"Defense- and Government-Ready: RightNow is the only vendor to
launch a
defense and government-ready SaaS product set that adheres to the
stringent security and compliance requirements as set out by the
various
U.S. government regulating bodies."
Gartner's 2009 Magic
Quadrant for E-Service Suites
?RightNow is assisting agencies currently running on-premise,
stove-piped legacy applications to seamlessly transition into a
modern
C&A complaint cloud environment. RightNow with the Safe Switch
program
is the only vendor that can help agencies leverage secure
solutions to
improve constituent?s web, contact center, and social experiences
in a
government cloud today.?
Greg Gianforte, chief executive
officer, RightNow
?Government agencies are seeing the innovation and ROI benefits of
moving to the cloud, but have very real concerns about meeting
their
important security requirements. RightNow follows the same NIST
and
DIACAP security standards and frameworks that an agency would use
to
secure their systems; within our organization, we utilize best in
class
technology and processes to ensure our customers have confidence
in our
mission critical cloud computing environment. We take our
obligation to
provide a comprehensive risk management service very seriously.?
Laef
Olson, chief information officer, RightNow
Read
more about how Federal and Department of Defense agencies like
Defense
Media Activity and GSA are live in the RightNow Secure Government
Cloud
today.
Community
Learn more at www.rightnow.com/safeswitch
Follow
RightNow Government on twitter at @RightNowGov
Participate in
the
Safe Switch conversation on twitter #RNOWSafe
About RightNow
RightNow is helping rid the world of bad experiences one consumer
interaction at a time, seven million times a day. RightNow CX, the
customer experience suite, helps organizations deliver exceptional
customer experiences across the web, social networks and contact
centers, all delivered via the cloud. With more than eight billion
customer interactions delivered, RightNow is the customer
experience
fabric for nearly 2000 organizations around the globe. To learn
more
about RightNow, go to www.rightnow.com.
RightNow is a registered trademark of RightNow Technologies, Inc.
NASDAQ
is a registered trademark of the NASDAQ Stock Market.
RightNow
Chaundera Wolfe
406-556-3323
406-548-4892
cwolfe@rightnow.com
or
Horn
Group for RightNow
Amy Grady
650-468-4724
agrady@horngroup.com
Read
more