Latest news from IIR Telecoms ? CEM, CRM & Retention 2011, 14 ? 17 March 2011
There is less than two weeks left until the 7th Annual Telecoms CEM, CRM & Retention, 14 - 17 March 2011. The list of participants continues to grow as more and more delegates sign up to attend the leading event for developing cost-effective, efficient CEM and CRM to maximise customer satisfaction, loyalty and lifetime value. In addition to the 18 operators already speaking at this event, the latest operators to confirm their participation include Coscom, Azercell, STC , Zain Sudan and LLC.
The innovative pre-conference masterclass on Idiro Technologies on using Social Network Analysis tools for CRM and retention now includes interactive sessions. This will be lead by Onur Sanli of Turkcell and John Belchamber of O2. The post-conference workshop on Social CRM, led by Optima Value, additionally provides hands-on, interactive training on increasing retention, loyalty and profitability through Social CRM.
Carrier IQ is the latest solution provider to have come on board for the event. With more than 50 operators from around the globe attending the industry?s leading event on CEM & CRM, this is the ideal meeting place to discuss the latest developments in optimising CEM and CRM strategies.
The complete agenda and list of speakers is now available to download at http:/www.iir-telecoms.com/retention
There are 3 easy ways to register
1. Call our Customer Service team on +44 (0) 20 7017 7483
2. Register online at www.iir-telecoms.com/retention
3. Email us at registrations@iir-telecoms.com.
If you have any questions about the conference agenda or speaking opportunities, please feel free to contact Georgios Kipouros at gkipouros@iir-telecoms.com
With Kind Regards
Anna Slater
Senior Marketing Manager
IIR Telecoms
aslater@iir-telecoms.com
Read more