San Francisco, CA ---- LiveVox Inc., the leading provider of
cloud contact center solutions, today announced that Chief Marketing Officer
John McNamara will discuss the future of information technology in the call
center this week at the American Collection Association Spring Forum 2011. John
will join a panel of industry experts in a session titled ?How Much IT Do You
Need: A Candid Discussion about the Future of Call Center IT.?
The
session will explore how industry leaders assess IT departments, key performance
indicators, and the alignment between technology and business goals such as
growth and client retention. The panel will discuss lessons learned, leading
trends and common roadblocks of the optimized IT department.
WHO: John
McNamara, Chief Marketing Officer, LiveVox & Co-Founder, Fidelis Recovery
Solutions, an Atlanta-area receivables management firm. Previously he served as
COO for Asset Management Outsourcing; SVP of First Data Corp/ACB Business
Services, and SVP of Operations at Nationwide Credit Corp
WHAT: ?How Much
IT Do You Need: A Candid Discussion about the Future of Call Center
IT?
WHEN: 3 p.m., Wednesday, March 23
WHERE: ACA Spring Forum
2011, Paradise Valley Resort, Scottsdale, AZ
Last month, LiveVox released
the whitepaper ?The Cost Efficiency of Cloud,? which examines how MPLS is
changing the economics of contact center technology. The paper can be downloaded
at http://www.livevox.com/resource-center/white-papers.
About John
McNamara
John McNamara leads marketing and communications strategy at
LiveVox, including brand development, platform and application awareness,
sales/marketing alignment, lead generation, client nurturing, and alliances with
technology providers, VARs and channel partners.
John brings 28 years of
contact center executive and operations expertise with intense focus on
technology applications and call center optimization. John is the director and
co-founder of Fidelis Recovery Solutions, Inc., a receivables management firm.
Prior to LiveVox and Fidelis, John was COO for Asset Management Outsourcing; SVP
of First Data Corp.-ACB; SVP of Operations at Nationwide Credit Corp; and VP of
Operations at United Recovery Systems.
John is a frequent speaker,
panelist, consultant and author addressing key issues and trends in contact
center operations, technology and consumer credit. In 2009, he was the winner of
the ACA Kurt Swersky award for leadership.
John is a summa cum laude
graduate of Kennesaw State University with a Bachelor of Business Administration
degree in Finance.
About LiveVox
LiveVox is the leading provider
of cloud contact center solutions. LiveVox offers an integrated predictive
dialer, ACD, IVR, call recording and
business analytics. The patented, fully burstable LiveVox platform utilizes
carrier IP/MPLS networks and delivers multi-site deployment, routing and
controls. LiveVox is headquartered in San Francisco. For more information, visit
http://www.livevox.com