XO Communications and LiveVox to Discuss the Value of MPLS for Call Centers at Channel Partners 2011
San Francisco, CA ---- LiveVox Inc., the leading provider of
cloud contact center solutions, today announced it will be joined by XO
Communications to discuss how telecom agents can maximize their value to contact
center clients through MPLS at Channel Partners 2011 in Las
Vegas.
Contact centers are increasingly leveraging VoIP and MPLS for
voice and data transport as an alternative to traditional PSTN telephony
infrastructure. MPLS adoption paves the way for broader adoption of cloud
technology by contact centers from legacy hardware, because it delivers the cost
efficiency of VoIP with the security, reliability and Quality of Services (QoS)
guarantees of IP carriers.
LiveVox offers a patented, fully burstable
inbound/outbound cloud contact center platform that integrates predictive
dialer, ACD, IVR, call recording and
business analytics applications. The ability of LiveVox to scale call processing
capabilities in real time, coupled with global call routing across locations and
at-home agent groups, increases the efficiency and effectiveness of the
multi-site, multi-source contact center environment.
WHO: Daniel Toomey,
Sr. Product Manager of IP/VPN, XO Communications and Michael Reed, VP of
Technical Operations, LiveVox
WHAT: MPLS: The Driving Force Behind Cloud
Computing
WHEN: 3 p.m., Monday March 14
WHERE: Channel Partners
2011: Bluethorn 3 ? Aria Hotel, Las Vegas
To RSVP, please email
info@livevox.com or call (866) 723-9067.
Last month, LiveVox released the
whitepaper ?The Cost Efficiency of Cloud,? which examines how MPLS is changing
the economics of contact center technology. The paper can be downloaded at
www.livevox.com/resource-center/white-papers.
About XO
Communications
XO Communications, a subsidiary of XO Holdings, Inc., is a
leading nationwide provider of advanced broadband communications services and
solutions for businesses, enterprises, government, carriers and service
providers. Its customers include more than half of the Fortune 500, in addition
to leading cable companies, carriers, content providers and mobile network
operators. Utilizing its unique combination of high-capacity nationwide and
metro networks and broadband wireless capabilities, XO Communications offers
customers a broad range of managed voice, data and IP services with proven
performance, scalability and value in more than 75 metropolitan markets across
the United States. For more information, visit www.xo.com.
About
LiveVox
LiveVox is the leading provider of cloud contact center
solutions. LiveVox offers an integrated predictive dialer, ACD, IVR, call
recording and business analytics. The patented, fully burstable LiveVox platform
utilizes carrier IP/MPLS networks and delivers multi-site deployment, routing
and controls. LiveVox is headquartered in San Francisco. For more information,
visit http://www.livevox.com.