San Francisco, CA ---- LiveVox Inc., the provider of the
Private VoIP Cloud? and integrated contact center applications, today announced
that it has developed an integrated ACD/PBX for its highly scalable cloud call
center suite.
The integration of the Cloud ACD/PBX eliminates the need
for expensive and limited site-premised PBXs while delivering advanced call
routing, back office support and voicemail. Other LiveVox applications include
predictive dialer, IVR, call recording and business analytics.
With
cloud-based switching as part of its core architecture, LiveVox provides a
simpler network topology and faster voice/data transfers to contact centers.
LiveVox has detailed this new approach in the strategic briefing paper ?How
Cloud-Based Switching Simplifies Multi-Site Routing.? Download
it here.
?Cloud switching and the LiveVox Cloud ACD/PBX eliminate
enormous costs and integration challenges for contact centers,? said Louis
Summe, Chief Executive Officer, LiveVox. ?Contact center executives often
believed they were forced into PBX upgrades in order to migrate to VoIP/MPLS.
This adds needless maintenance and hardware integration that slows deployment
while increasing cost and complexity. Technology has adapted to keep contact
centers more agile through the cloud.?
Each contact center environment is
unique, and LiveVox maps out specific ACD/PBX implementation requirements.
However, cloud deployment is still less costly and time consuming across an
organization than installing a site-premised IP-PBX at each location.
In
addition to the standard features of a traditional PBX, benefits of the LiveVox
Cloud PBX include:
- Faster voice/data transfers to and between agent
locations;
- Faster deployment inside and across locations than competing
hardware;
- Greater integration between dialer, ACD, IVR and CRM
systems;
- Burstable line/network/agent requirements on demand;
- Portable
licensing across locations;
- Simpler network topology via the
cloud.
?Call center technology has reached an inflection point,? said
Michael Reed, Vice President, Engineering, LiveVox. ?Advances in standards and
cloud technology have made it much easier for contact centers to leverage
VoIP/MPLS. Contact centers no longer need to put expensive hardware or complex
PBX upgrades between themselves and the cloud.?
For more information
about transitioning a contact center to VoIP, download ?Take the Migraine out of
VoIP Migration? here.
About LiveVox
LiveVox is the provider of the
Private VoIP Cloud? with integrated contact center applications. The patented,
PCI-certified
LiveVox platform utilizes a burstable, redundant IP/MPLS mesh to deliver
cloud-based switching and highly scalable contact center applications such ACD,
predictive
dialer, IVR, call recording and business analytics. LiveVox is headquartered
in San Francisco. For more information, visit www.livevox.com.