LiveVox to Present Five Steps to Better Dialer Campaigns at DCS
San Francisco, CA ----
LiveVox, provider of the Private VoIP Cloud? and contact center applications,
today announced that Chief Marketing Officer John McNamara will present ?Five
Minutes for Five Steps to Better Dialer Campaigns? at Debt Connection Symposium
2011 in Las Vegas.
The five tips implementable in any blended center are
part of ?fast track? presentations at 11 AM Thursday, September 15. A 28-year
call center veteran and agency owner/founder, McNamara will also moderate panels
with contact center executives and industry advisors on ?What?s New in the IT
Ecosystem? at 3:30 PM, Wednesday, September 14.
LiveVox offers an
integrated predictive dialer, ACD, PBX, IVR
and call recording, as well as a robust compliance suite included at no
additional cost. These features include a PCI-certified platform, cell phone
treatment tools, state dialing configuration and account penetration
controls.
What: ?Five Minutes for Five Steps to Better Dialer
Campaigns?
Who: John McNamara, Chief Marketing Officer,
LiveVox
When: 11 AM Thursday September 15
Where: Debt Connection
Symposium 2011, Las Vegas
About John McNamara
John McNamara leads
marketing and communications strategy at LiveVox, including brand development,
platform and application awareness, sales/marketing alignment, lead generation,
client nurturing, and alliances with technology providers, VARs and channel
partners. John brings 28 years of contact center executive and operations
expertise with intense focus on technology applications and call center
optimization. John is the director and co-founder of Fidelis Recovery Solutions,
Inc., a receivables management firm. Prior to LiveVox and Fidelis, John was COO
for Asset Management Outsourcing; SVP of Operations at Nationwide Credit/ACB;
and VP of Operations at United Recovery Systems. John is a frequent speaker,
consultant and author addressing key trends in contact center operations,
technology and consumer credit. In 2009, he was the winner of the ACA Kurt
Swersky award for leadership.
About LiveVox
LiveVox is the provider of
the Private VoIP Cloud? with integrated contact center applications. The
patented, PCI-certified LiveVox platform utilizes a burstable, redundant IP/MPLS
mesh to deliver cloud-based switching and highly scalable contact center
applications such ACD, predictive dialer,
IVR, call recording and business analytics. LiveVox is headquartered in San
Francisco. For more information, visit http://www.livevox.com/