Integrates with Lync to Deliver Unified Customer Communications for Contact Centers
Microsoft Dynamics Convergence 2013
SUNNYVALE, Calif. & NEW ORLEANS--(BUSINESS WIRE)--(Convergence 2013) ? Moxie Software?, Inc., the leading provider of customer-centric enterprise social software, today announced that it is enhancing its partnership with Microsoft Corp. by integrating Microsoft?s Lync with Spaces by Moxie. The integrated solution will be available on April 1, 2013.
?The partnership between Moxie Software and Microsoft delivers an unbeatable solution for managing all customer interactions in sales and service contact centers worldwide?
Sales and service contact centers will now be able to manage Lync phone calls through Moxie Software?s unified agent desktop. Also, contact center professionals benefit from Moxie Software?s knowledge base and multi-channel solutions, including email, chat,self-service , cobrowse and social media. The Lync platform gives agents the ability to collaborate in real-time and Lync?s future integration with Skype will allow for broader customer access to multi-channel contact centers.
Customer Benefits:
Spaces by Moxie with Lync integration enables enterprises to provide highly personalized customer experiences. The solution allows companies to:
- Leverage, for the first time, Lync telephony in a multi-channel contact center;
- Route Lync calls intelligently, using Interactive Voice Response (IVR) data, to the right agent for superior customer experiences; and,
- Integrate with Microsoft Dynamics CRM as the system of record and single source of truth.
In November 2012, Moxie Software announced a partnership with Microsoft to pursue a joint, go-to-market strategy offering Spaces by Moxie? within Microsoft Dynamics CRM.
More details can be found here.
Comments about the news:
?The partnership between Moxie Software and Microsoft delivers an unbeatable solution for managing all customer interactions in sales and service contact centers worldwide,?said Tom Kelly, president and CEO of Moxie Software. ?We are committed to develop the next generation of customer communication applications that allow enterprises to quickly source and deliver the right answers to their customers.?
?It?s really exciting that businesses can now leverage the power of Microsoft Dynamics CRM and Lync together with Moxie Software?s leading omni-channel and knowledge management capabilities,? said Fred Studer, general manager for Microsoft Dynamics CRM. ?This is not only a winning combination, but also a cost effective solution that will provide enterprises of all sizes greater ability to connect with their customers and collaborate in real-time to meet critical business goals.?
?By deploying Moxie Software with Lync integration, we have gained access to a unified solution to better address customers? issues,? said Martine Koehler Andersen, director and founder at Spitze & Co, Scandinavia?s most specialized customer service consultancy group. ?The combined solution has given us competitive advantage by making customer communications more effective and efficient.?
About Moxie Software, Inc.
Moxie Software provides the only customer-centric enterprise social software suite that enables companies and organizations to effectively connect employees, customers and partners to engage in business, share knowledge and collaborate. Spaces by Moxie is a comprehensive solution that powers more than three billion social interactions per year for leading organizations in consumer services, financial, healthcare, high-tech and media and entertainment. Moxie Software?s customers are able to innovate faster, improve operational efficiencies and provide superior customer experiences. To learn more about Moxie Software, visit www.moxiesoft.com.
Moxie Software, Spaces and Spaces by Moxie are trademarks of Moxie Software, Inc. All other company and product names mentioned are used only for identification purposes and may be trademarks or registered trademarks of their respective companies.